iCue FAQs

Can I use iCue on my computer?

For the best iCue experience, we recommend the following:

	PC USERS	MAC OS X USERS
Processor	Intel Pentium 3.1 GHz or higher	PowerPC G3 500MHz or faster Intel Core™ Duo 1.83GHz or faster
RAM	256 MB	256 MB
Operating System	Windows XP with Service Pack 2, Vista and all Microsoft Updates	Mac OS X 10.3 or higher
Video Card	Minimum: 32 MB Recommended: 128 MB	Minimum: 32 MB Recommended: 128 MB
Screen Resolution	Minimum: 1024x768 Recommended: 1280x1024	Minimum: 1024x768 Recommended: 1280x1024
Bandwidth	Minimum: 200 kb/sec Recommended: 600 kb/sec Note: The minimum streaming video bandwidth requirement is approximately 200 kb/sec per user for the lowest quality stream. Therefore, if 10 users were streaming video concurrently, the minimum bandwidth requirement would be approximately 2 Mb/sec. The recommended bandwidth requirement is 600 kb/sec per user for the highest quality video stream. Quality of videos: Videos are streamed at 3 different bit rates to allow for the best quality for your bandwidth. The NBCU Video Player automatically determines your connection speed and chooses the highest quality stream for the amount of bandwidth that is available.
Internet Connection	Broadband/High Speed Internet Connection (DSL or Cable) Note: We do not recommend viewing streaming videos using any low bandwidth connection (weak wireless or dial-up).

Do I need special software?

No! All you need is a recent version of an Internet browser, such as Internet Explorer or Mozilla Firefox, and the Adobe Flash Player. You can download or upgrade them for free.

	PC USERS	MAC OS X USERS
Browser	Internet Explorer 5.5, 6.0, or 7.0 Firefox/Mozilla 1.5.x or 2.0	Safari 1.3.2 or higher Firefox/Mozilla 1.5.x or 2.0
Adobe Flash Player	Minimum: 8.0.24.0 Recommended: 9.0.28.0 or higher	Minimum: 8.0.24.0 Recommended: 9.0.28.0 or higher
Internet Connection	Broadband/High Speed Internet Connection (DSL or Cable)
	Optional: It is recommended that you enable Cookies in your browser.

The latest Adobe Flash Player™ can be downloaded from www.adobe.com

What kind of files does iCue transmit to my computer?

The types of files that will be transmitted through the site/network are:

JPG files
JPG files
SWF (shockwave files)

The average video file size is 8 MB.

Will the Internet filters on my computer interfere with iCue?

If your home or school uses Internet filtering, please check with your network administrator to make sure http://www.icue.com (and all *. icue.com domains), *. edgecfs.net, *. nbc.com, and *. nbcuni.com are unfiltered from any firewalls and/or access controls.

Will iCue download anything onto my computer?

Using iCue is completely safe. You will not encounter any spyware, adware, or other programs designed to track your online activity while using iCue. iCue does use "cookies", which are small text files that are placed on your hard drive. This file records preferences and other data about your visit to iCue, allowing us to "remember" you on your next visit. A cookie cannot be used to get data from your hard drive, get your email address, or steal sensitive information about you.

What are iCue's Technical Requirements?